Our Return and Refund Policy for our Cannabis Products
This section details our policy regarding returns and refunds for your purchases of cannabis products at GrowCannabisQC, to ensure you have a confident shopping experience here in Quebec.
Our return and refund policy for our Cannabis products typically includes the following:
Return Policy (the number of days): You have 30 days from receipt of your order to initiate a return request.
Return Status: For safety and quality reasons, cannabis products must be returned in their original, sealed, unopened packaging. We cannot accept returns of products that have been opened or whose integrity has been compromised.
Reason for return: Returns are generally accepted in the following cases:
Product damaged during delivery: If the cannabis products have arrived damaged (broken packaging, altered product). Please contact us immediately with supporting photos. Wrong product: If you received a different product than the one you ordered. Proven quality issues: In rare cases, if you see a significant quality issue with the product (e.g., mold visible when opening the sealed package). Evaluation and photographic evidence will be required. Return Procedure (how to initiate a return, how to contact customer service): To initiate a return, please contact our customer service within the time specified above by one of the following means: Email: info@growcannabisqc.com Refund procedure (refund terms, duration, payment details): Once we have received and inspected the returned product, and your request has been approved, We will proceed with the refund. The refund will be made to the original method of payment used at the time of purchase. Please allow 10 business days for the refund to appear in your account, depending on your financial institution's processing. The original shipping fee is generally non-refundable unless the return is due to an error on our part (damaged product or wrong product). Contact Information: Customer Service: GrowCannabisQC Customer Service Email: Info@growcannabisqc.com We are committed to ensuring your satisfaction with our cannabis products. If you have any questions regarding our return and refund policy, please do not hesitate to contact us.
